Privacy Policy

At Diafaconca, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you subscribe to our newsletter, contact us, or request our services, we may collect:

• Full name
• Email address
• Phone number
• Physical address
• Company name (if applicable)

1.2 Usage Information

As you navigate through our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website addresses

2. How We Collect Information

We collect information through:

• Direct interactions: When you provide your information via forms, emails, or phone calls.
• Automated technologies: Through cookies, web beacons, and similar technologies. Please see our Cookie Policy for more details.
• Third-party sources: We may receive information about you from business partners, service providers, and publicly available sources.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing service requests and transactions
• Sending newsletters, promotional materials, and other communications
• Responding to inquiries and providing customer support
• Improving our website and services
• Analyzing usage patterns and trends
• Protecting against fraud and unauthorized access
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent to process your data for specific purposes.
• Contractual necessity: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
• Legitimate interests: Where processing is in our legitimate interests and not overridden by your rights and freedoms.
• Legal obligation: When we need to process your data to comply with a legal obligation.

5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery).
• Business partners: Trusted partners who help us provide our services.
• Legal authorities: When required by law, court order, or governmental regulation.
• Corporate transactions: In connection with a merger, acquisition, or sale of assets.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network infrastructure
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request limitation of processing of your personal information.
• Data portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing based on legitimate interests.
• Withdrawal of consent: The right to withdraw consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers. If you believe we might have any information from or about a child under 13, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our website or services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where applicable.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including:

• Using approved standard contractual clauses
• Ensuring recipient countries have adequate data protection laws
• Obtaining your consent for specific transfers

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience and collect information about how the website is used. For detailed information about the types of cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Diafaconca Waste Management
123 Sustainability Avenue
Vancouver, BC V6B 2G9
Canada

Email: [email protected]
Phone: (604) 555-0123

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.

15. Complaint Resolution

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority or regulatory body in your jurisdiction.